CatPak Pet Carrier Return & Warranty Policy

Satisfaction Guarantee – CatPak Pet Carrier by FurrBall.Club

Here at FurrBall.Club, we take pride in the fact that our products meet your complete satisfaction.

But what happens if you or your pet are not satisfied? In case you or your pet are not satisfied with our products when using the CatPak Pet Carrier, you will be refunded the purchase price of the CatPak Pet Carrier within the terms of our Satisfaction Guarantee Policy.

To be clear: for relevant satisfaction, you must use your CatPak Pet Carrier for at least 12 months (365 days) from the date of purchase, before you can request to return your CatPak Pet Carrier, and this is because complete satisfaction is only determined by long term use, and only when properly following the provided instructions. If, after the 12-month period (365 days) of proper use, you are not satisfied with our product, please contact us at [email protected] and we will provide you with all the necessary information in order to initiate the returning procedures. Please make sure you request to return the product within 14 days after base trial period of 365 days. Returning conditions from Return / Cancellation Policy apply.

Once the device has been received and inspected, your refund will be issued. All shipping fees, import fees and transaction fees are supported by the customer and are non-refundable. Failure to comply with our Satisfaction Guarantee Policy guidelines within the eligible time period can result in FurrBall.Club refusing to accept your delivery. Please note that only purchases made directly from www.FurrBall.Club are eligible for our Customer Satisfaction offer. Also, please note that, provided you can purchase more units from us, FurrBall.Club’s Satisfaction Guarantee Policy can only be used once per customer.

Refunds are issued via PayPal.com (All Customers), ACH Bank Transfer (USA Only) or E-Transfer (Canada Only).

** The satisfaction guarantee does not include additional accessories purchased, including but not limited to; fans, power banks, and blankets.  These items are final sale.

Open Box Returns / Cancellation Policy – CatPak Pet Carrier by FurrBall.Club

Here at FurrBall.Club we are so confident in our products that we offer all our customers a 12-month trial period. The trial period is subject to certain conditions. For sanitary and hygienic reasons, during the 12-month trial period, any return of the FurrBall.Club CatPak Pet Carrier is considered open box and is subject to a 20% open box restocking fee of the purchase price and is not eligible for the Satisfaction Guarantee. All shipping fees, import fees and transaction fees are supported by the customer and are non-refundable.

In any case, in order to be accepted and eligible for refund under the aforementioned conditions, the returned product and its packaging must be received by us in the same physical condition that was originally shipped out (no rupture on the package, no visible sign of physical blows, product must be fully functioning, like-new with all original accessories included) as when received. In the eventuality these conditions are not completely met, we may, on a case by case judgement, reject the refund or retain an up to 50% restocking fee, in order to cover the refurbishing expenses.

If you wish to return your FurrBall.Club CatPak Pet Carrier before the expiration of your 12-month trial period, please send us an email at [email protected], and we will provide you with all the necessary information in order to initiate the returning procedures. Your package must be postmarked for returned within 14 days from email issuance. In case you decide to cancel your order after a tracking number has already been issued, your order cannot be cancelled anymore. You must proceed with returning the product as provisioned in our Open Box / Cancellation Policy, and, as previously stated, the product will be subject to the 20% open box restocking fee of the purchase price, plus non-refundable shipping and transaction fees. Failure to comply with any of the above provisions will result in FurrBall.Club immediate right to refuse any refund.

Manufacturer’s Warranty

This warranty policy is effective as of January 31, 2021.

www.FurrBall.Club provides manufacturer’s warranty for Laser Diode Cap devices that are only purchased directly on www.FurrBall.Club, and covers only manufacturer defects or product issues. Please be aware that any product damage (or missing / lost items) inflicted by the customer is not covered by the manufacturer’s warranty. The FurrBall.Club Manufacturer’s Warranty covers 1 (one) defective device for 3 (three) years from the date of purchase. The warranty covers power banks, fans and charging accessories for the first 90 days after purchase date.

Replacement devices, power banks and / or fans reported to be defective after the 1 (one) year warranty period (from initial date of purchase) are not covered under an additional 1 (one) year manufacturer’s warranty.

It will only be possible for FurrBall.Club to process an exchange or refund that is equal to the original product purchased. Upon exchange of the product, first we will fully examine it, and then decide as to whether you are entitled to a replacement or refund, as a result of the defect. If you decide to initiate a warranty claim, please contact us at [email protected] and we will provide you with all the necessary information in order to initiate the warranty claim procedures.

**This warranty coverage does not cover FurrBall.Club Certified Refurbished products (See FurrBall.Club Certified Refurbished Products section below)

Final Sale Items (Batteries, Power Banks, Additional Parts and Fans)

Extra batteries, power banks and panks purchased by the customer are final sale. These products, they are not subject to the Money Back Guarantee and will not be refunded if returned.

FurrBall.Club Certified Refurbished Products

FurrBall.Club Certified Refurbished Return Policy

FurrBall.Club Certified Refurbished products are final sale and cannot be returned. Refurbished products do not come with our satisfaction guarantee. All sales are final.

FurrBall.Club Certified Refurbished 6 – Month Manufacturer’s Warranty

FurrBall.Club Certified Refurbished products are covered under a 6 month manufacturer’s warranty and only cover manufacturer defects and product issues. Please be aware that any product damage (or missing / lost items) inflicted by the customer is not covered by the manufacturer’s warranty. The warranty covers powerBanks,  fans and charging accessories for the first 90 days after purchase date.